Ok, I am slowly becoming more and more convinced that my life is a version of The Trueman Show. Just when I think everything that could be thrown at us has been, something new comes along.
This week’s new challenge is the internet and the fact it has decided to break.
Earlier this week, Mum had a panic alarm fitted in the house. Ok, it’s not actually called a panic alarm but I don’t know of its real name. It’s a monitored phone line, she wears a button and if something happens to her, she presses the button and the police break down the front door. Usually, the police wouldn’t break down the front door, as you would keep a spare key outside in a key safe allowing people to get in. But with Mum hopefully (touch wood) being weeks away from completing on a house, we don’t want to buy an outdoor key so potentially, worst case scenario, if the alarm goes off, and Mum doesn’t answer the phone in time… but we will cross that bridge when it happens.
Anyway, I digress.
Since the alarm has been fitted, the internet at Mums has been a little bit iffy, and last night it officially gave up. We now have a red light showing for the internet and a constant “unable to connect” message on the YouView box.
Last night I had a go at fixing it. I have to admit, and the feminist in me is ashamed, I looked at all the cables, had a little play and gave it up as a bad job. I went to get our lovely next door neighbour, who is male but also an electrician and asked him to have a look. He had no idea, and suggested I get an extension cable.
S rang, asked about my night and when I told him about the internet, he spent the next hour looking up manuals online for me and making suggestions to see if he could get it fixed. It didn’t fix anything, and stopped me from watching the Bake Off, but it did earn the guy some massive brownie points. So I guess that is something at least?
This morning, the people who fitted the panic alarm (still not it’s actual name) went back to Mum’s, re-plugged in all the equipment and announced that the internet error was nothing to do with them. So I got onto the internet provider, or rather Mum did.
It did not go well.
Apparently, an automated machine told her they would need to check the line, it read out a number that she would have to call when the line was down and then promptly hung up on her and cut off the phone line.
Her panic alarm went bat shit crazy. There was now no phone line and the alarm did not like this, she got calls and warning messages… at least we know the system works I suppose.
I then got onto the company, who when I finally got them to understand the problem, proceed to run more tests of the line before asking me what the “test socket” looks like. Spoiler alert – I have absolutely no idea. But it’s not all bad news, I have been given a link to follow and now I get to go to Mums and take apart one of her phone sockets to discover what the test socket looks like.
Is it just me, but why can’t the company send out someone qualified to fix it? Someone who knows what they are doing and would quickly be able to rectify the problem? Rather than me, who has no idea and feels that this will not be a simple fix!
I’m officially done adulting.